Terms & Conditions

Last updated: September 2026

Welcome to B.R.U.T. Matter (https://www.brutmatter.ca). By placing an order, booking a service, or accessing our website, you agree to the following terms and conditions.

1. General Conditions & Handmade Nature

All products and custom preservation artworks created by B.R.U.T. Matter are handcrafted.

Due to the organic nature of flowers, concrete, plaster, and upcycled materials, subtle variations in texture, color, and finish are inherent to each unique piece (embracing the wabi-sabi aesthetic). These natural variations are an integral part of the artwork and are not considered defects.

2. Custom Floral Preservation Services

• Bouquet Condition: Clients are responsible for delivering or shipping fresh flowers to us in good condition according to our provided care instructions. We cannot guarantee optimal preservation results for damaged or decaying flowers.

• Artistic Process: Custom floral casting involves natural materials; minor air bubbles or organic movement during curing are natural characteristics of the concrete and plaster medium.

3. Processing, Shipping & Payment Policy

• Processing Times:

  • Ready-to-ship items (e.g., Vessels, Botanical Art Panels): Processed and shipped within 3 to 5 business days.

  • Custom preservation & custom casts: Requires meticulous drying and artistic processing, with an estimated completion time of 4 to 6 weeks upon receipt of your fresh flowers or confirmation of your custom order.

• Shipping Destinations: We offer shipping within Canada only. Shipping costs are calculated at checkout.

• Payment Methods: Payments are processed securely via Stripe (credit/debit cards). For custom preservation projects and services, orders are confirmed upon receipt of either a 50% deposit or full payment. Any remaining balance must be paid prior to final shipment or pickup.

4. Return & Refund Policy

• All Sales Are Final (Custom & Ready-to-Ship Items):

  Because all of our creations, upcycled vessels, and custom preservation artworks are one-of-a-kind originals or custom-made to order, all sales are final. We do not accept returns, refunds, or exchanges once an order is placed or creation has begun.

• Damaged Items Upon Arrival:

  All shipments are insured and packaged with care. If your item arrives broken or damaged due to transit, please contact us at contact@brutmatter.ca within 48 hours of delivery. Please provide clear photos of the damaged item AND the outer packaging showing the shipping label. Because all of our artworks are unique, damaged items cannot be replaced with an identical piece. Upon verification of transit damage, you will receive a full refund (including original shipping costs) or the option of store credit toward a future release.

• Workshops & Event Bookings:

  Registrations and private event bookings are non-refundable. If you cannot attend, you may transfer your spot to another person by notifying us at contact@brutmatter.ca at least 48 hours before the event.

5. Applicable Law

These terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, including the Consumer Protection Act.

6. Contact Information

For any questions regarding shipping, damage claims, or custom orders, please contact us at:

B.R.U.T. Matter

Email: contact@brutmatter.ca

Location: Quebec, Canada