Terms & Conditions

Last updated: August 2026

Welcome to B.R.U.T. Matter (https://www.brutmatter.ca). By placing an order, booking a service, or accessing our website, you agree to the following terms and conditions.

1. General Conditions & Handmade Nature

  • All products and custom preservation artworks created by B.R.U.T. Matter are handcrafted.

  • Due to the organic nature of flowers, concrete, plaster, and upcycled materials, subtle variations in texture, color, and finish are inherent to each unique piece (embracing the wabi-sabi aesthetic). These natural variations are not considered defects.

2. Custom Floral Preservation Services

  • Bouquet Condition: Clients are responsible for delivering or shipping fresh flowers to us in good condition according to our provided care instructions. We cannot guarantee optimal preservation results for damaged or decaying flowers.

  • Artistic Process: Custom floral casting involves natural materials; minor air bubbles or organic movement during curing are natural characteristics of the concrete and plaster medium.

3. Processing, Shipping & Payment Policy

  • Processing Times:

    • Ready-to-ship items (e.g., Vessels, Botanical Art Panels): Processed and shipped within 3 to 5 business days.

    • Custom preservation & custom casts: Requires meticulous drying and artistic processing, with an estimated completion time of 4 to 6 weeks upon receipt of your fresh flowers or confirmation of your custom order.

  • Shipping Destinations: We offer shipping within Canada only. Shipping costs are calculated at checkout.

  • Payment Methods: Orders and bookings are processed upon receipt of payment via Interac e-Transfer.

4. Return & Refund Policy

  • Custom & Made-to-Order Items (Floral Preservation & Custom Casts):

    Due to the personalized, handmade, and delicate nature of custom preservation work, all custom sales are final. No refunds, returns, or exchanges are accepted once creation or processing has begun.

  • Ready-to-Ship Products (Vessels & Art Panels) — Change of Mind:

    • Returns are accepted within 14 days of delivery provided the item is unused, undamaged, and in its original condition and packaging.

    • The buyer is responsible for return shipping costs.

    • Once the item is received, inspected, and confirmed to be in original condition, a refund for the product price only (excluding original shipping fees) will be processed to the original payment method.

  • Damaged Items Upon Arrival:

    • All shipments are insured and packaged with care. If your item arrives broken or damaged due to transit, you must contact us at brutmatter@goweba.com within 48 hours of delivery.

    • You must provide clear photos of the damaged item AND the outer packaging/box showing the shipping label.

    • Because all of our artworks and upcycled vessels are one-of-a-kind originals, damaged items cannot be replaced with an identical piece. Upon verification of transit damage, you will receive a full refund (including original shipping costs) or the option of store credit toward a future unique release. Reports made after 48 hours of delivery will not be eligible for damage claims.

  • Workshops & Event Bookings:

    Registrations and private event bookings are non-refundable. If you cannot attend, you may transfer your spot to another person by notifying us at least 48 hours before the event.

5. Contact Information

For any questions regarding shipping, returns, or custom orders, please contact us at:

B.R.U.T. Matter

Email: brutmatter@goweba.com

Location: Quebec, Canada