Privacy Policy

Last updated: September 2026

At B.R.U.T. Matter (accessible from https://www.brutmatter.ca), protecting the privacy and confidentiality of our clients' personal information is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with applicable Canadian and Quebec privacy legislation, including Quebec's Law 25 and the federal PIPEDA.

1. Information We Collect

We collect personal information that you voluntarily provide when interacting with our website, making a purchase, booking a workshop, or contacting us. This includes:

  • Personal Identifiers: Name, email address, phone number, and billing/shipping address within Canada.

  • Payment & Transaction Data: Payment details are collected securely via our payment processor, Stripe. We do not store or process your full payment card details directly on our servers.

  • Communications: Any information shared via contact forms, custom floral inquiry forms, or email.

  • Technical Data: IP address, browser type, and navigation patterns collected through essential cookies for site optimization and security.

2. How We Use Your Information

Your personal data is used strictly for legitimate business purposes, including:

  • Processing and fulfilling order requests (custom floral art, ready-to-ship products, and workshop bookings).

  • Processing secure deposits or full payments via Stripe and communicating order status updates.

  • Sending promotional newsletters (only if you have explicitly opted in).

  • Improving website functionality, performance, and user experience.

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted third-party service providers necessary to operate our business and deliver services to you, such as:

  • Squarespace: Website hosting and infrastructure.

  • Stripe: Secure credit/debit card payment processing.

  • Shipping Carriers: To deliver your purchases across Canada (e.g., Canada Post).

4. Data Retention and Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against loss, theft, and unauthorized access. We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with applicable accounting and legal requirements.

5. Your Rights (Law 25 & PIPEDA)

Under applicable Canadian and Quebec privacy legislation, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate, incomplete, or outdated information.

  • Withdraw your consent to the collection or processing of your personal data at any time (subject to contractual or legal restrictions).

  • Request the deletion or de-indexing of your personal data where applicable.

6. Privacy Officer & Contact Us

In compliance with Quebec's Law 25, Mariève Emond acts as the designated Privacy Officer (Responsable de la protection des renseignements personnels) for B.R.U.T. Matter.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

B.R.U.T. Matter

Attention: Mariève Emond, Person in Charge of Personal Information

Email: contact@brutmatter.ca

Location: Quebec, Canada